Operations Manager

CWD is currently looking for an Operations Manager to join our fast paced and dynamic team.  The successful candidate will oversee warehouse management, order fulfillment, inventory distribution, returns management and order processing.


Key Result Areas:

Operations (30%)

  • Create and implement processes, policies, procedures and systems to improve logistics, order times, and reduce costs
  • Manage order processing, inventory and warehouse management systems
  • Manage and control the order fulfillment process
  • Oversee all warehouse operations
  • Analyze key performance indicators and make recommendations accordingly
  • Negotiate pricing and services with existing and potential vendors
  • Communicate with the wholesale and retail sales departments to ensure customer's shipping requirements are met
  • Plan and manage inventory fulfillment from various warehouses
  • Coordinating and controlling the order cycle and associated order processing systems
  • Analyzing data to monitor performance and plan improvements
  • Coordinating and executing cycle counts of inventory
  • Covering for warehouse supervisor in case of absence or emergency

Leadership (30%)

  • Ensure the Operations team has sufficient resources to manage the projected order volumes
  • Resolve any escalated issues that arise within operations
  • Ensure that each Operations team member is suitably trained
  • Participate in the recruitment of suitable staff for the department
  • Ensure Operations team members receive real time feedback and annual performance reviews 
  • Managing day to day administration of department employees
  • Maintaining good and regular communication with the warehouse management team and warehouse staff

Project Management (25%)

  • Develop and manage various projects to improve general efficiencies and departmental improvements
  • Maintain a realistic schedule for Operations projects
  • Ensure suitable communication/updates are being provided to those involved both internally and externally

Customer Experience (10%)

  • Continually work to improve customer satisfaction as it related to fulfillment and customers return

Other (5%)

  • Identify and react appropriately to events threatening the objectives
  • Prepare and adhere to departmental budgets
  • Effectively complete other duties as assigned

The successful candidate requires:

Education and Experience

  • 3 DL and returns management an asset
  • Post-secondary diploma/degree in Operations or a related field
  • Minimum of 5 years related working
  • Experience working in a fast-paced entrepreneurial company
  • Demonstrated team player, who is motivated and energetic
  • Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities and deadlines
  • Knowledge and experience with Six sigma, Lean and other continuous improvement projects
  • Extensive knowledge of Health & Safety policies and procedures
  • Strong computer skills, including Word, Excel PowerPoint and business management software


If the above interests you, then apply to join a fast paced, creative, and energetic team!

Candidates who reside within a 45-minute commute of our office will be given preference.

Please note:  This is a 40 hour a week position based at our headquarters in Niagara Falls, ON.  This position does not provide an option to work remotely.