E-Commerce Account Coordinator

We are currently looking for a fast paced and dynamic E-commerce Account Coordinator. You are goal and achievement oriented. You are a quick learner, determined, a good communicator and a great team member.

As a full-time team member, you will enjoy perks such as a great work-life balance, competitive health benefits, enhanced professional development subsidies, exciting company events, working within a goal driven, creative and a charismatic team, and career growth opportunities.

We are looking for a person who can enhance and strengthen our relations with E-commerce marketplaces and partners which will drive CWD forward while staying focused on the company’s vision, mission and core values.


Key Result Areas

Account Development (50%)

  • Establishing Relationships: Lead, develop, and grow business relationships with E-commerce marketplaces through market and annual plans
  • Accomplish Targets: Achieve monthly, quarterly and yearly sales targets
  • Annual Sales & Marketing Plan: Create yearly account sales & marketing plans
  • Traveling: Travel to the Canada/USA offices of our E-commerce marketplace partners for in-person meetings as required
  • Expansion of Business: Contacting account managers for day to day business and discussing business growth opportunities

Account Administration (40%)

  • Promotions & Maintenance: Submitting promotions and maintaining marketplace portals
  • Sku Setup: Setting up new items to sell on our E-commerce marketplaces
  • Auditing: Investigate discrepancies between internal ERP system and external marketplace portals to ensure content/inventory/price accuracy
  • Troubleshooting: Coordinate case management for all E-commerce channel accounts to resolve any discrepancies
  • Integrating Systems: Ensuring integrations between internal and external systems are functioning correctly
  • Improving Accounts: Taking strategic direction from the Account Manager and implementing revisions with the account
  • Observation: Providing the Account Manager with insights and recommendations to improve business

Reporting and Analysis (5%)

  • Reporting: Sales reporting
  • Comparison Analysis: Sales vs forecast analysis
  • Analysis: Analyzing promotional activities & providing action plans

Process Flow (5%)

  • Collaboration: Working with the Account Manager to maintain and develop Standard Operating Procedures
  • Accomplishing Other Tasks: Effectively complete other duties as assigned


The successful candidate requires:

Education and Experience

  • University Degree or College Diploma in a related field
  • 3+ years of experience in a sales or account management role
  • Academic or industry experience in Marketing would be a strong asset
  • Proficient with MS Office (Word, Excel, Power Point, Outlook)

Technical Skills

  • Relationship development
  • Strong written and verbal communication skills
  • Strong analytical and reporting skills
  • Comfortable with performing data entry

Cognitive Skills

  • Strives for maximum efficiency & Create What’s Different
  • Excellent attention to detail and well-developed organizational skills
  • Ability to multi-task and work with multiple deadlines
  • Strong work ethic with the ability to work independently and in a team environment
  • Ability to work in a fast paced and constantly changing work environment
  • Customer focused while delivering best customer experience
  • Creative problem-solving skills; strategic and “Out of the box” thinking

Emotional Intelligence

  • Self-awareness: strong desire to develop and improve yourself and knowing when to seek outside expertise and experience
  • Self-regulation: Controlling or redirecting disruptive impulses and moods
  • Motivation: remain self motivated while creating enthusiasm in others
  • Empathy: understand and care about people’s current reality
  • Social skills: understand people, develop trust, and help them


If the above interests you, then apply to join a fast paced, creative, and energetic team!

Candidates who reside within a 45 minute commute of our office will be given preference.

Please note:  This is a 40 hour a week position based at our headquarters in Niagara Falls, ON.  This position does not provide an option to work remotely.