Customer Success Manager
- Auvik Networks
- Job Function
- Customer Service and Technical Support
- Job Type
- Full time
- Company Size
- Scaling (20-499)
What's this role about?
Rule #1 of the Auvik Way: Wow our customers!
As a member of Auvik’s customer (partner) success team, you’ll be the voice and champion of our customers across the entire company. You’ll work together with the product team, sales, marketing and customer support to help the users of our network management software be as productive and happy as possible. You’ll manage multiple customers accounts, shape and deliver our training programs, support customers in the deployment of Auvik, and connect customers to the appropriate resources when they have questions or issues.
Our company is currently on a strong growth curve and there is plenty of opportunity to grow in this role as we expand our partner care team.
What will I be doing?
This is a customer-facing role at a software company so you’ll be constantly drawing on both your people and technical skills. Every day, you will:
Develop and deepen the account relationships you own
Help customers deploy Auvik across more and more of their client base
Meet revenue targets through growth within partner base
Develop programs to ensure customers are using existing features to their full capacity and are aware of new developments
Contribute to the customer success strategy to support our company’s rapid growth
Help customers with light troubleshooting of network issues related to our software
Hop on phone calls to demo our product or triage issues
Ensure long-lasting relationships by consistently providing an outstanding customer experience
Assess and document suggestions for new or improved product functionality, based on customer feedback, that our engineering team should implement
What are we looking for?
Post secondary degree (business or a technical program is preferred)
Strong technical aptitude and ability to learn quickly
A people person, with a friendly and positive manner
Great communication skills, both verbally and in writing
Good analytical and problem-solving skills
Grace under pressure
Commitment to continuous improvement, self-development and lifelong learning
Are there bonus points?
Yes! We’ll give your application extra credit if you have one or more of these:
Experience configuring and managing network equipment (e.g., Cisco, HP, Sonicwall gear)
Knowledge of Salesforce
Auvik is a venture-backed software company that's changing the way IT service providers manage client networks. We were recently named to the ChannelE2E 100 list, which identifies top disruptors and innovators in the IT channel. Awesome or bust — those are words we live by. We're headed all the way to the top and looking for people with the smarts, talent, and drive to join us. Are you up for it?
For more information, visit www.auvik.com.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We promise a response to every application.
Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.