Customer Support

Introduction

The Right Candidate:

In short, we’re looking for impact-minded software engineers and architects – those who are passionate about making the world a better place through artificial intelligence. We’re looking for ambitious, energetic, and talented individuals to join our purpose-driven community as you bridge the technical and business worlds to deliver products for the global water sector. You’ll have the opportunity to help profile clients globally in using cutting-edge cloud technologies in an agile environment. We’re looking for individuals with a broad set of both management and technical skills.

What You'll Do:

  • Provide excellent customer service and technical support for various software issues

  • Lead and resolve incoming technical support requests, issues, and complaints by email and phone

  • Document process for internal users

  • Build self-help resources for customers

  • Log all incoming requests into the Help Desk tool and resolve and/or escalate tickets in a timely manner

  • Execute test cases (manual or automated) and analyze results

  • Report bugs and errors to development teams

  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

What you’ll need:

  • University degree or diploma in Computer Science, Information Technology, Engineering, or have equivalent relevant experience

  • 2+ years’ experience in a technical support role in a software organization

  • Excellent verbal and written communication skills

  • Strong customer service skills and technical acumen

  • Ability to explain complex concepts and theories to both technical and non-technical audiences

  • High degree of resourcefulness, flexibility, and adaptability

  • Strong problem-solving skills and ability to prioritize work

Why we think you will love working with us:

Be a part of building something that will make a difference in the world. Have a big impact at an early-stage, VC-backed software startup. Work with a small team of experienced entrepreneurs creating socially-mindful technology.

Other perks include:

- Employee Stock Option Plan

- Competitive Salary

- Access to our amazing amenities such as a games room, ping pong table, basketball court and an indoor gym

- Centrally located at the Tannery District in Ontario's Start-up city alongside Google, D2L, Shopify.

If this sounds challenging and interesting enough, and you have prior experience or expertise in any of these related fields, get in touch! Please apply with your résumé/CV and any links (Github)/attachments about relevant projects and related work.