Implementation Specialist

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Lone Wolf: Where Real Estate and Technology Meet. We’re continuing to innovate and are thrilled for 2019. Over three decades we have collaborated with our customers, to transform the software to a full back office solution that does it all – Transaction management, Accounting, automated commissions and expenses, as well as reports on membership and profitability. Earn, Learn, and Grow with Lone Wolf today!

JOB SUMMARY:

As an Implementation Specialist, you will be part of the professional services team that will be engaged with our clients with the objective of implementing our best practice solutions. By following our internal processes, the implementation specialist will develop a strong relationship with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget. 

 

The core responsibilities for this position are:

·         Discover client’s business needs and design the solution using best in class techniques

·         Assist the customer in making decisions to properly and creatively utilize features to meet the customer’s needs

·         Assist with the installation and configuration of software applications in accordance with the clients’ specifications

·         Educate/Mentor customers in the use of Lone Wolf’s solutions

·         Assess customer training needs, plan and manage training delivery

·         Document and communicate project status regularly to the Project Management team

·         Work directly with key client leads to provide expertise around software configuration

·         Use expertise of Lone Wolf software and customer environments to consult agencies on best practices

·         Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs

·         Track project work to ensure implementations are progressing on-time and within budget

·         Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction

·         Participate in internal UAT activities as required

·         Maintain a good knowledge of the real estate industry and trends within the industry

Skills & Requirements

QUALIFICATIONS:

 

·         EDUCATION:  A minimum of an undergraduate degree or recognized technical diploma in Business, Information Technology, Computer Science, Engineering or a related discipline

·         EXPERIENCE:  3+ years of experience in client services, training, or consulting

 

 

The successful candidate will not only have an eagerness to learn and take on new responsibilities but they must also have:

 

·         Demonstrate the ability to learn new application functionality – strive to be a Product expert

·         Ability to express complex technical concepts and implications in terms understandable by our customers

·         Exceptional project planning skills and ability to multi-task

·         Proven track record in providing in-house and remote training

·         Experience implementing enterprise COTS software solutions

·         Proven ability to meet and exceed service standards and KPIs

·         Demonstrated ability to successfully and independently manage multiple projects and resolve issues

·         Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

·         Strong understanding of accounting principles

·         Strong customer service focus

·         Strong research and analytical skills

·         Excellent written and verbal communication skills; excellent presentation skills

·         Outstanding client relationship skills

·         Proficiency with Excel and PowerPoint

·         Experience working with Product and QA to troubleshoot, test and improve products

·         Prior experience with agency systems or related software/applications preferred