Implementation Associate

JOB SUMMARY:

As an Implementation Associate, you will be part of the professional services team that will be engaged with our clients with the objective of implementing our best practice solutions. By following our internal processes, the Implementation Associate will develop a strong relationship with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget. 

 

The core responsibilities for this position are:

·         Discover client’s business needs and design the solution using best in class techniques

·         Assist the customer in making decisions to properly and creatively utilize features to meet the customer’s needs

·         Assist with the installation and configuration of software applications in accordance with the clients’ specifications

·         Educate/Mentor customers in the use of Lone Wolf’s solutions

·         Assess customer training needs, plan and manage training delivery

·         Document and communicate project status regularly to the Project Management team

·         Work with key client leads to provide expertise around software configuration

·         Use knowledge of Lone Wolf software and customer environments to consult agencies on best practices

·         Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs

·         Track project work to ensure implementations are progressing on-time and within budget

·         Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction

·         Participate in internal UAT activities as required

·         Develop and maintain a good knowledge of the real estate industry and trends within the industry

Skills & Requirements

QUALIFICATIONS:

 

·         EDUCATION:  Undergraduate degree or recognized technical diploma in Business, Information Technology, Computer Science, Engineering or a related discipline preferred

·         EXPERIENCE:  0-2 years of experience in client services, training, or consulting

 

The successful candidate will not only have an eagerness to learn and take on new responsibilities but they must also have:

 

·         Demonstrate the ability to learn new application functionality – strive to be a Product expert

·         Ability to communicate complex technical concepts and implications in terms understandable by our customers

·         Project planning skills and ability to multi-task

·         Desire to provide in-house and remote training

·         Desire to meet and exceed service standards and KPIs

·         Ability to successfully and independently manage multiple projects and resolve issues

·         Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

·         Understanding of accounting principles

·         Client-first service focus

·         Research and analytical skills

·         Growing client relationship skills

·         Proficiency with Excel and PowerPoint

·         Prior experience using software

·         Strong communication skills (verbal and written)