QA/Support Specialist

At Focus21 Inc. we build platforms with purpose. We’re looking for creative, intelligent and resourceful individuals to join our growing team.

From re-engineering old IT to building fresh agile software, we specialize in partnering with science and technology-based organizations to develop first-of-its-kind information solutions by strategically applying 21st-century thinking. We use our collective domain expertise to help our clients make sense of complex data. (http://focus21.io/)

Our Stack: http://stackshare.io/focus21-inc/focus21-inc

Location: We get our best work done together in a collaborative environment. Our ideal candidates can join us on site at 101 Frederick St in Kitchener, Ontario.

Other important stuff you can expect from us:

• Continued learning, experienced mentors
• Team lunches and special events
• Open, no cubicle environment

What we want you to be accountable for:

• Answering phone calls from customers as the first line of support
• Capture issues as tickets and escalate them to the technical team
• Communicate with the team and provide a resolution to the end-user
• Help troubleshoot issues
• Review and analyze system specifications
• Collaborate with managers to develop and implement effective test plans
• Execute test cases (manual or automated) and analyze results
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Defining user acceptance criteria

What you bring to the projects:

• At least 2-3 years of Software testing experience, preferably with web applications
• Experience with various QA methodology and tools
• Proven experience as a QA tester or similar role
• Experience writing clear, concise and comprehensive test plans and test cases
• Experience in project management and QA methodology
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• Knowledge of technology, e-commerce, and responsive applications
• Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering your quality standards
• Strong ability to organize and track multiple test executions simultaneously, and ability to synthesize test results
• Experience working with an Agile Scrum development process 

It would be nice if you also bring any of these:

• Understanding of functional programming
• Node.js
• React
• GitLab
• Sass
• CSS - BEM
• Git
• Bootstrap
• NoSQL databases (MongoDB, Cassandra, etc.)
• HTML5
• Popular frameworks like AngularJS, ember.js, etc.
• Amazon Web Services or experience with another cloud provider
• Linux
• Involvement in QA communities, meetups, blogging, etc.