QA/Support Specialist

At Focus21 Inc. we build platforms with purpose. We’re looking for creative, intelligent and resourceful individuals to join our growing team.

From re-engineering old IT to building fresh agile software, we specialize in partnering with science and technology-based organizations to develop first-of-its-kind information solutions by strategically applying 21st-century thinking. We use our collective domain expertise to help our clients make sense of complex data. (

Our Stack:

Location: We get our best work done together in a collaborative environment. Our ideal candidates can join us on site at 101 Frederick St in Kitchener, Ontario.

Other important stuff you can expect from us:

  • Continued learning, experienced mentors
  • Team lunches and special events
  • Open, no cubicle environment

What we want you to be accountable for:

  • Answering phone calls from customers as the first line of support
  • Capture issues as tickets and escalate them to the technical team
  • Communicate with the team and provide a resolution to the end-user
  • Help troubleshoot issues
  • Review and analyze system specifications
  • Collaborate with managers to develop and implement effective test plans
  • Execute test cases (manual or automated) and analyze results
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Defining user acceptance criteria

What you bring to the projects:

  • At least 2-3 years of Software testing experience, preferably with web applications
  • Experience with various QA methodology and tools
  • Proven experience as a QA tester or similar role
  • Experience writing clear, concise and comprehensive test plans and test cases
  • Experience in project management and QA methodology
  • Excellent communication skills
  • Attention to detail
  • Analytical mind and problem-solving aptitude
  • Strong organizational skills
  • Knowledge of technology, e-commerce, and responsive applications
  • Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering your quality standards
  • Strong ability to organize and track multiple test executions simultaneously, and ability to synthesize test results
  • Experience working with an Agile Scrum development process 

It would be nice if you also bring any of these:

  • Understanding of functional programming
  • Node.js
  • React
  • GitLab
  • Sass
  • CSS - BEM
  • Git
  • Bootstrap
  • NoSQL databases (MongoDB, Cassandra, etc.)
  • HTML5
  • Popular frameworks like AngularJS, ember.js, etc.
  • Amazon Web Services or experience with another cloud provider
  • Linux
  • Involvement in QA communities, meetups, blogging, etc.