Customer Support Representative

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About the Role

The Customer Support Representative (CSR) is an ambidextrous ninja who will balance the incoming support calls, teaching customers, closing support tickets and offering product suggestions to the development team.  If you can spend your day juggling multiple tasks, offering a professional phone manner, and having fun around the office then keep reading!

Responsibilities

  • Field incoming support requests from our customers across North America

  • Teach customers about new features, or business processes

  • Help troubleshoot any client issue and communicate feedback to the product team for upgrades and new features

  • Develop training programs for clients as well as for internal use within the team

  • Accounting experience is a Nice to Have
     

About You

Because this is a key hire for the organization, we are looking for someone unique and special – who will help bring in new customers to Texada products, and ensure that they are delighted with our technology. Below are some qualifications and characteristics we are looking for:

  • You have at least one year of experience dealing with customers in a public setting.

  • You are foremost a people person. You love interacting with people – and people love interacting with you.

  • You are someone with a curiosity to learn. When something has always been done a certain way, you wonder why nobody has begun to do it differently

  • You are someone who refuses to believe “no, we can’t do that” is an acceptable answer to a question, and inspire eye rolling from to how much you ask the question “why not” of your colleagues

  • You are seeking a highly collaborative and team-oriented culture. You go out of your way to help your colleagues, in the effort to help them and the organization as a whole.

  • You have technical expertise and are looking to join a different kind of company that values people, has a positive culture, and one where you can make a tangible difference. You might not have a background in the asset management or rental industry – but you are curious to learn more.

  • You believe that information and data is essential to helping you better identify potential customers, and better building relationships with existing ones.

  • You are highly entrepreneurial and thrive in a fast-paced environment with minimal guidance. You embrace the unknown, thrive in ambiguity, and aren’t too nervous when you don’t have all the details. But you like some direction.

You’re looking for a competitive salary, commission incentive, comprehensive benefits, financial opportunity to participate in the success of the company, a positive work environment, and an opportunity to make an impact.

About Us

Texada is building a technology-driven company to better service the hundreds of thousands of construction contractors and field service businesses around the world. Our mission is to provide a seamless combination of technology built on a unique platform that delight and empower our customers to help build a better world.

We are a rapidly growing company consisting of a group of bright and passionate folks who are looking to dramatically change and improve the nature of the construction and field service industry. We pride ourselves on thinking and acting differently. We believe we are building something special, and think this is a special opportunity to join a fantastic company.

Texada provides equal employment opportunities (EEO) to all applicants and does not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, marital status, political affiliation, sexual orientation, genetic information, gender identity, gender expression or on other bases prohibited by law.