Omnichannel Analyst

Tulip’s Customer Success team is the voice of the customer within Tulip. Our team focuses on ensuring our partners are happy, have a voice within the company and understand the value which our platform and programs are providing their businesses.

As the Customer Success Omnichannel Analyst, you will be responsible for helping design and build out automated dashboards as well as reports to showcase trends, actionable insights, and information to Tulip as well as our partners.

Who you are:

The ideal candidate for this position will use their passion and knowledge of retail and analytics to effectively and clearly communicate a deep understanding of our results internally to Tulip and externally to our clients. You are experienced in SQL, as well as data modeling, and are excited by the idea of building out automated dashboards as well bringing analysis to life through visualization.

We believe:

When you join Tulip, you’ll be part of a fast-growing group of people who come from different backgrounds, countries, and experience. We believe in investing in our people, building positive relationships with our customers, and treating our work like craft. We prioritize diversity, inclusion and building a community, and we stay humble and hungry.

What you'll do:

  • Build automated dashboards and reports to drive awareness and understanding of key metrics
  • Assist in developing and communicating a deep understanding of business results
  • Create insights from data, trends and cross-system interactions 
  • Enhance data collection procedures to build out our analytic systems
  • Coordinate development and interactions with key stakeholders
  • Build automated dashboards and reports to drive awareness and understanding of key metrics
  • Build narratives around product and customer insights from your data analysis
  • Use data to inform and influence the direction of the product and inform business decisions
  • Improve our understanding of Tulip to find and uncover new opportunities

What you'll need:

  • You have experience writing SQL queries and scripts as well as using SQL to manipulate data and draw insights from large data sets and a knack for data modeling
  • You have 2+ years of professional experience with business intelligence and visualization tools
  • You have omnichannel experience and a solid understanding of retail math
  • You are able to clearly and effectively communicate the results of complex analysis
 to internal and external stakeholders
  • A solid grasp of common statistical applications and methods such as experimentation, probabilities, and regression

We offer:

  • An environment passionate about growth and learning
  • Flexible hours for our early risers and night owls
  • Medical and Dental Insurance
  • Paid parental leave
  • Paid sick days
  • 15 days of paid vacation
  • Corporate gym rate
  • Weekly team lunches with halal and vegetarian options
  • Healthy (and less healthy) snacks and gourmet espresso
  • Breathtaking Toronto office on the waterfront and close to Union station
  • Creative community space in our Communitech home in Kitchener

What we do:

Tulip Retail is the first mobile platform built exclusively for store associates. Leading retailers like Saks Fifth Avenue, Coach, and Chanel believe in enabling the next generation of store associates with mobile technology using Tulip. We’re a team of experts who have worked with and for retailers over the past 20 years and are driven to build a company whose mission is to enable one of the world’s largest job markets. By placing Tulip-enabled iPads into the hands of associates, our goal is to provide them with instant and reliable access to product information, while also being able to transact, communicate, and collaborate in an omnichannel world.

We encourage applications from candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities.

Feel like you can’t tick all the boxes above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply.