Operations Support Representative (Part-time)

RideCo is a tech startup based here in the Kitchener-Waterloo region.  Fleet operators and public transit agencies in North America and Asia use RideCo’s cloud based software platform to provide on-demand shared rides in dynamically routed buses, vans and cars.

The Position: Our successful candidate will be responsible for the customer, driver, and operational support of our local operations in Kitchener-Waterloo.

This is a part-time position with possibility for growth into full-time, students, co-ops, and interns are welcome to apply!

Requirements:

  • Positive and upbeat attitude, with previous customer service experience
  • Strong oral and written communication skills, that enable you to effectively communicate with individuals of varying levels of written/spoken English, and handle conflict resolution while maintaining an empathetic and professional manner.
  • Work effectively in a team or independent setting, collaborating with other team members for issue investigation/resolution
  • Excellent time management and organizational skills, including the ability to multitask and be adaptable to changing work flows
  • Strong attention to details, and the ability to learn and apply new knowledge in a fast-paced environment
  • Good computer literacy, including intermediate skills with Microsoft Office 360 (Excel, Word, Access, PowerPoint, etc.)
  • Excellent mobile device skills (Android and iPhone)
  • Sales experience is an asset

Responsibilities:

  • Provide excellent customer service via email to passengers and drivers regarding ride inquiries, general information requests, app navigation, and payments
  • Complete training sessions with contractors, verify provided documentation, assist with account set up, and process background checks and driver abstract requests
  • Manage driver assets, and maintain their working order
  • Arrange and monitor our day to day service
  • Work with the development team, collect information regarding service issues for investigation and quick resolution