Technical Help Desk Specialist

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In this role you will be the Customer Service specialist !  You will ensure a high-quality user experience in supporting applications and technical initiatives.

Key Responsibilities:

  • Handles front line incident based support
  • Escalates as required
  • Executes customer service tasks such as executing the customer on-boarding and solving tickets from customers
  • Communicates to customers clearly, effectively and professionally
  • Executes web portal training for end users
  • Ability to diagnose bugs/issues and provide work around
  • Identifies improvements related to functionality, user-experience and roll-out of in-house applications

Hiring Criteria:

  • Post-secondary academic qualifications in Computer Science or equivalent disciplines
  • Experience with ITIL x3 (Foundations)
  • Experience supporting software applications (understanding and fixing code)
  • Ability to work independently and remotely in a dynamic, fast-paced environment
  • Strong problem solving, planning and organizational skills
  • Excellent communication skills (oral and written)
  • Analytical skills with attention to detail
  • Strong Customer Service, problem solving and teamwork skills