Head of Product Management

At Smile.io, Product Managers help build innovative rewards products for tens of thousands of merchants, and millions of customers around the world. As the Head of Product Management, you will jump in right away as an individual contributor delivering on our roadmap by writing product specs and collaborating closely with our design and development teams. From there, you’ll plan out how and when to build a team who is responsible for working closely with the entire product development group to plan, design and iterate on our world-class platform.

Core responsibilities:

  • Prioritizing multi-source feedback to inform the product roadmap
  • Write product specifications for the design and development teams to inform their work
  • Build and manage a team of Product Managers
    • Coach and develop team members with real-time feedback
    • Build growth & development plans in line with employee career goals & business plans
  • Understand & communicate the product roadmap with the rest of the organization - sharing what we’re planning to build, why & what the delivery schedule looks like
  • Collaborate with other teams (client experience, sales and marketing) to ensure clients are receiving the product resources they need to be successful

Immediate challenges:

  • Build and maintain a transparent, real-time source of product information company-wide
  • Build an effective feedback loop between clients, the client experience team and the product team that collects the right information in the right context at the right time


  • You can think in terms of the big picture, but deliver on the details
  • You have a nose for great products, and advocate for new features with both qualitative and quantitative reasoning
  • You’ve got a great eye for product design and can tell us about your approach
  • You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration
  • You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • You communicate with empathy and exceptional precision
  • You are technical enough to ask engineers good questions about architecture and product decisions
  • You obsess about continuous product improvement
  • You have at least a few years of product development experience, with some specifically in product management
  • You’ve mentored product managers, engineers, and/or designers in how to work together to build great products

What’s it like to work at Smile.io?

Smile.io creates beautiful, rewarding experiences. We are a product company first, engineering powerful, simple to use tools that enable global entrepreneurs to scale the businesses they are passionate about. Our focus is on merchants and their customers, delighting users with simple tools to make their shopping experiences wonderful.

We are a team of smart self-starters who build efficient and unique solutions to problems. You’ll be working with some amazing talent and you'll constantly be pushed to challenge yourself and improve your skills. This starts in the interview process, where you’ll be asked to show us your skills in real-time. It’s not an easy process, but we think you’ll find it rewarding and a great preview to what working here is really like.

As a team, we’re driven by these core values:

  1. Curiosity - what can we learn today? We ask why a LOT, digging in to understand root causes so we know we’re solving the right problems.
  2. Feedback - nobody succeeds alone. We ask for feedback on everything we do; we give feedback even when we’re not asked for it. Together we become better.
  3. Success - We’re Here to Win. We need a high performing team to build a strong business. We’ll support each other in times of need and we’ll focus on the end goal & push hard for high performance in every area of the business.
  4. Setting Impossible Goals - we shoot for the moon & use here-to-there planning to get there.

We collaborate on everything. Our communication tools and our space are designed with this in mind - from physical areas to connect in comfort to Slack channels of all sorts, we enable you to reach out to those around you to make sure you have the information you need to make great decisions.

We know that Smile.io as a business is in constant evolution - the same is true of our people. We’re here to support each other in our growth, so we talk openly about our career goals, hopes & dreams. With such a diverse team of people, we know we can offer you the mentorship, tools and encouragement you need to grow.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful business. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.