Client Success Specialist

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JOB SUMMARY:

Our collaborative and dynamic Client Success group is responsible for acting as a trusted advisor to our clients.

In this role, you will work on a range of client success activities such as collaborating on solutions cross functionally, driving client adoption and assisting clients in identifying additional value-creation opportunities.

 

If you enjoy working in an environment where you will develop strong partnerships, function as an ambassador and advocate, with the goal of maximizing client satisfaction – then we may be the place for you!

 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Enthusiastic team player willing to take an active role in campaigns and business building initiatives with the goal of increasing client satisfaction.
     
  • Execute account plans for driving growth and adoption of Lone Wolf solutions.
     
  • Work with key stakeholders to establish strong business relationships.
     
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests and actively recognize cross-sell and up-sell opportunities.
     
  • Coordinate the involvement of company personnel to meet account objectives and expectations.
     
  • Support client retention by maintaining communication with new and/or current clients
     
  • Escalate issues as appropriate to appropriate representatives throughout the company
     
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 
     
  • Use product and industry knowledge to help fill client knowledge gaps, guide clients to the use of help resources, and reduce support dependence

 

  • Successfully master  departmental KPI’s 

 

  • Performs other duties and responsibilities as assigned

 

Skills & Requirements

QUALIFICATIONS:

EDUCATION:  Bachelor’s Degree preferred.

EXPERIENCE:

  • 3+ years working within a client-facing account management type role is preferred
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Experience working within a CRM

KNOWLEDGE/SKILLS/ABILITIES:

  • Uses effective communication to demonstrate a caring and empathetic attitude
  • Strong listening and negotiating skills
  • Analytical thinking skills
  • Excellent problem-solving skills
  • Excellent written/verbal communication skills
  • Strong focus on client satisfaction
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

Sense of energy, pride and ownership in your performance