Customer Support Associate: Accounting Software 9-5 Shift

JOB SUMMARY:

  • Supporting clients via email, chat and telephone on our proprietary accounting products
  • Troubleshooting and testing to diagnose and resolve client requests
  • Log details of all support sessions and client challenges in our ticketing system

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Rely on your superior interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges
  • Efficiently answer client questions, displaying your command of the English language and superb email and telephone etiquette 
  • Recognize opportunities for improving product and client experience based on the feedback you receive

Skills & Requirements

QUALIFICATIONS:

  • 0-2 years’ experience in Customer Support is preferred but not required
  • Experience with accounting functions or software preferred
  • Experience with Salesforce or a similar ticketing system preferred
  • Post graduate education is preferred but not required

 

KNOWLEDGE/SKILLS/ABILITIES:

  • Your excellent communication skills help you forge meaningful client relationships
  • You consider yourself a helpful problem-solver, capable of identifying and troubleshooting challenges quickly
  • Your ability to prioritize tasks in a fast-paced environment helps you thrive as a member of a dynamic team
  • Your detail-oriented nature helps you identify opportunities to improve processes
  • Your professional demeanor and technical knowledge have made you a resource for your customers and colleagues in the past
  • Ability to speak, read and write fluently in English is required
  • Proficient in Microsoft Office applications (Outlook, Internet Explorer, Word)