Vendor Management Analyst

Vendor Management Analyst (19 Month Contract)


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • The Technical Analyst, Vendor Management is a member of the Vendor Management team reporting to the Director, Technology Vendor Management. This team is responsible for planning, executing, reporting, and governing the overall vendor portfolio for Technology Solutions (TS), working with all people managers to ensure compliance to the vendor strategy to achieve TS effectiveness goals, and designing critical control reports to enable timely and accurate management decisions.The team plays a key shared service role to reduce and streamline vendor management activities of the people managers in TS.The team will work closely with the overall TS team to ensure appropriate vendor contracts are in place at the right cost at the right time to meet the needs of corporate and TS initiatives. .

  • The Technical Analyst, Vendor Management will build analytical tools and workflows to manage TS vendors and processes that fall within the transactional and legacy vendor segments.Activities will focus on contracting external contractors, invoice process management, monitoring vendor performance, facilitating issue and dispute resolution, reporting, risk and compliance, tracking and processing of all TS contract renewals as required.

Your Responsibilities

  • Vendor Management:

    • Accountable for the management of TS transactional vendors and some IT operational vendors

    • Actively promotes and helps build an understanding of vendor management processes and framework

    • Execution of VMO progress groups applicable to this vendor tier: Issue and Dispute management, Vendor Project Support, Service Request management, Contract management, Financial management, Document management

    • Provides support to the Director and Vendor Management partners on vendor activities as assigned

    • Ensures the ongoing measurement/score carding and reporting of TS Vendors

  • Vendor Financial Management

    • Works with TS Finance to understand the TS operational and portfolio budgets for external purchases related to hardware, software, and/or services

    • Works with the Service Owner and Vendor Management Partner to confirm budget for all purchases and ensures purchases are properly allocated in procurement and financial systems

    • Produces reporting related to vendor spend and analysis

    • Validates vendor invoices, liaise with vendors & internal stakeholders on payment status, manage accruals for AP

    • Reporting and overall financial management for vendors

  • Operational Activities

    • Monitors VMO intake, build workflow tools in SharePoint and MS Excel

    • Participates / manages work through visual tools such as SharePoint, Lotus Notes

    • Develops and maintains department metrics for reporting

    • Creates VMO related documentation such as dashboards, monthly reports, vendor profiles

    • Facilitates the navigation of inquiries, problems, and requests related to existing or potential vendors

  • Continuous Improvement

    • Identifies opportunities for improvement in processes, standards, tools, policies, etc. and shares them with the team in order to improve service delivery, reduce risk, cut costs and otherwise support business strategy

    • Works to increase skill and knowledge level at a personal level and in the vendor management discipline

Your Skills and Experience

  • Degree or diploma in computer science, business administration, or a related discipline.

  • Sound knowledge of vendor management and contract development gained from 2-3 years of experience in related roles. IT background is preferred as we are focused on Information Technology products and services

  • Strong proficiency with reporting and presentation tools such as MS Excel, MS PowerPoint, MS Word, SharePoint

  • Ability to build tools, workflows in MS Excel with macros and formulas

  • Working knowledge of databases, SQL and Service Management tools

  • Ability compile, organize and examine a large volume of data and find trends with data from different systems

  • Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines. Strong organizational skills

  • Experience working in an IT environment is strongly preferred

  • Ability to read and interpret contract language

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

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Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

Assurance Economical comprend les compagnies suivantes : Economical, Compagnie Mutuelle d’Assurance; Family Insurance Solutions Inc.; Compagnie d’assurance Sonnet et Compagnie d’assurance Petline.