Software Support Specialist (12-8 pm EST shift)

JOB SUMMARY:

  • Supporting clients via email, chat and telephone on our proprietary accounting products
  • Troubleshooting and testing to diagnose and resolve client requests
  • Log details of all support sessions and client challenges in our ticketing system

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Rely on your superior interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges
  • Efficiently answer client questions, displaying your command of the English language and superb email and telephone etiquette 
  • Recognize opportunities for improving product and client experience based on the feedback you receive

Skills & Requirements

QUALIFICATIONS:

  • 0-2 years’ experience in Customer Support is preferred but not required
  • Experience with accounting functions or software preferred
  • Experience with Salesforce or a similar ticketing system preferred
  • Post graduate education is preferred but not required

 

KNOWLEDGE/SKILLS/ABILITIES:

  • Your excellent communication skills help you forge meaningful client relationships
  • You consider yourself a helpful problem-solver, capable of identifying and troubleshooting challenges quickly
  • Your ability to prioritize tasks in a fast-paced environment helps you thrive as a member of a dynamic team
  • Your detail-oriented nature helps you identify opportunities to improve processes
  • Your professional demeanor and technical knowledge have made you a resource for your customers and colleagues in the past
  • Ability to speak, read and write fluently in English is required
  • Proficient in Microsoft Office applications (Outlook, Internet Explorer, Word)  

About Lone Wolf Real Estate Technologies

At Lone Wolf Real Estate Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.