Senior Project Lead, ICT Infrastructure

Position Summary

At Laurier, we are a community. It’s what brings our students here and what keeps our people here.

As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community.

We currently have an opportunity to join the Laurier community as a Senior Project Lead, ICT Infrastructure.

Reporting to the Director, ICT Project Management Office and work closely with the Director, ICT Infrastructure, the Senior Project Lead (ICT Infrastructure) is responsible for the direction, coordination, implementation, execution, control and completion of ICT Infrastructure projects in support of the strategic objectives of the University. This position will lead projects from conceptualization through implementation, including phases such as analysis, requirements definition, technical design, build and deploy. The incumbent will manage key strategic internal/external client relationships with vendors and project stakeholders, lead cross-functional and technical teams, and drive project requirements, priorities and deadlines.

As a member of Laurier’s multi-campus ICT team, this position will lead projects specifically related to ICT Infrastructure initiatives that will partner with key internal/external stakeholders to ensure the campuses unique clients’ needs are understood and met through the completion of the project.

This position, although based in Waterloo, it has a university-wide mandate.  The incumbent provides subject matter expertise to all campuses, requiring regular interpersonal travel and collaboration with departments all Laurier campuses and external partners. Special attention must be given to ensure equitable service delivery across all locations.


Project Management

  • As a project manager for ICT Infrastructure projects, leads the planning and implementation of IT projects to meet University’s strategic objectives;
  • Develops Business Cases to obtain funding for upcoming projects
  • Forecasts and develops project budget, and responsible for taking corrective action when schedules or budgets deviate;
  • Builds and develops cohesive project team
  • Creates and executes project work plans using appropriate tools (timeline with critical path, communications plan, risk mitigation plan, issue log, change log, deliverables checklist) and revises as suitable to meet changing needs and requirements;
  • Identifies multi-departmental resources needed, coordinates individual responsibilities, and monitors work quality;
  • Manages day-to-day multi-campus operational aspects of a project, scope and budget;
  • Sets and manages client expectations;
  • Effectively applies project management methodology and enforces project standards;
  • Ensures project documents are complete, current, and stored appropriately;
  • Work with the infrastructure team to define long-term goals for the project are well defined;
  • Implements and manages project changes, scope creep and interventions to achieve project outputs;
  • Conducts post project evaluations and assessment of results;
  • Identifies lessons learned and implements change for continuous improvement;
  • Responsible for the completion of the full project cycle;
  • Remains on the forefront of emerging industry practices.


  • Acts as the key liaison and representative for projects between different university departments, ICT and external vendors;
  • Facilitates team and client meetings effectively;
  • Communicates efficiently with clients to identify needs and evaluate alternative business solutions;
  • Holds regular status meetings with project team, presents status reports defining project progress, problems and solutions;
  • Resolves and/or escalates issues in a timely fashion;
  • Mitigates team conflict and communicates problems;
  • Develops project policy related documents;
  • Attends meetings at the Kitchener and Waterloo campuses when necessary.


  • Understands technical requirements within ICT;
  • Informs management through written and oral presentations of new initiatives or changing technologies which have an impact on clients;
  • Complies with and helps to enforce standard ICT policies and procedures;
  • Suggests areas for improvement in internal processes along with possible solutions.


  • University degree in Computer Science/Math, Information Systems, Software Engineering or a related field
  • Minimum of 5 years of professional level experience as an IT Project Manager. Experience with IT infrastructure with latest technology projects is highly desirable
  • Minimum of 5 years of experience in people management
  • Professional designation in project management (PMP certification or equivalent)
  • Proficient in project management software
  • Working knowledge of IT standards; ITIL certification strongly preferred
  • Proven experience in building complex Business Cases with projected costs over $500,000 and latest technology
  • Proven experience in risk management, change management and mitigation plans
  • Excellent verbal and written communication skills, and strong customer service orientation
  • Proven experience in building multi-disciplinary teams with dispersed geographical locations
  • Outstanding leadership, facilitation, influence, negotiation, conflict management and presentation skills
  • Adaptability and tolerance for ambiguity
  • Strong organizational skills, accuracy and attention to detail, ability to handle multiple priorities and meet short deadlines
  • Proven ability to be discreet and to maintain confidential information
  • Excellent interpersonal skills with the ability to work in a team environment