Bilingual Customer Success Coordinator

AGDATA is seeking a highly motivated individual to join our Customer Success team as a Bi-Lingual Customer Success Coordinator.

Role Impact:

The Bi-Lingual Customer Success Coordinator (CSC) will play a critical role in supporting and managing clients. As a member of AGDATA’s Customer Success organization, the Coordinator will serve as the primary contact fore their own group of accounts. They will provide real-time support on our Enterprise products through e-mail and phone interactions with customers (inbound and outbound). The fundamental goal of the position is to deliver personalized service to our clients proactively and consistently. This position involves resolving technical questions and issues in the areas of product functionality and data transfers, providing education and training to end users to improve product adoption and usage, and assisting with processing and loading customer license agreements. You will also:

  • Solve common user problems in real time
  • Communicate with our customers via telephone, email, or other media as applicable, and maintaining effective customer relations
  • Escalate top priority production-critical issues to the appropriate technical staff
  • Maintain ownership of issues until resolution, drive other teams as needed, and set customer expectations accordingly
  • Assist customers with in-depth walkthroughs of our website via phone call while showing the features, advantages, and benefits to the prospect or customer
  • Make outbound marketing calls to suppliers and customers, as well as engage their customer base (growers)
  • Assist in processing seed licensing agreements by opening mail, email, and faxes, scanning documents into system, and reaching out to growers to correct agreements as needed

Requirements​

  • Bi-Lingual in French and English
  • Post-Secondary degree or equivalent experience (Preferred)
  • 1+ years of experience with both Microsoft Outlook and Excel and able to manipulate data
  • 2+ years of experience providing customer support (phone), customer service, or inside sales preferred
  • Strong focus on customer satisfaction and overall customer experience
  • Able to think creatively and analytically in order to solve customer issues
  • Experience using logic to solve problems
  • Experience with Salesforce CRM is a plus
  • Concise and persuasive written and verbal communication skills, especially via phone and email
  • Basic database relationships and terminology preferred

 

What we offer:

  • Competitive pay and benefits
  • Paid Time Off and 10 paid holidays
  • Additional Health, dental, and vision insurance options
  • Professional development to help grow your career with AGDATA
  • Ability to make an impact