Product Designer

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About the Job

Smile.io is looking for an experienced Product Designer to help us tackle big problems on a large scale. Working closely with Product and Engineering you will help make better shopping experiences for more than 20 thousand merchants and tens of millions of customers across the world.

About You

You approach problems like a scientist, and deliver beautiful solutions like an artist. You take inspiration from the best products in the world and strive to understand the intangibles that make an experience world class. You are excited by the idea of working on a small, collaborative team and being an integral part of shaping what design is at Smile.io.

What You Will Do

  • Lead a collaborative design process from conception exploration to implementation.
  • Partner with engineering and product to identify and address user needs for a wide variety of personas.
  • Develop storyboards, prototypes, and high-fidelity visual designs to effectively communicate interaction and design ideas.
  • Understand and become an expert in our industry, our culture and our customer, and use that knowledge to create effective, impactful, and inspiring work.
  • Advocate for good user experience across our platform by representing our merchants in product strategy and roadmap discussions.

What You Need

  • 3-5 years experience building world-class web experiences.
  • A portfolio showcasing a variety of products that have shipped to and delighted real users.
  • Experience working within, and contributing to, established design systems.
  • Ability to articulate your thoughts at all stages of the design process to a wide variety of audiences.
  • Ability balance your expertise and point of view with empathy for other perspectives and technical constraints.
  • Exceptional graphic/visual design capabilities and a strong understanding of core design principles.
  • Proficiency in a wide variety of design tools such as Sketch, Invision, Abstract and Illustrator.

What’s it like to work at Smile.io?

Smile.io creates beautiful, rewarding experiences. We are a product company first, engineering powerful, simple to use tools that enable global entrepreneurs to scale the businesses they are passionate about. Our focus is on merchants and their customers, delighting users with simple tools to make their shopping experiences wonderful.

We are a team of smart self-starters who build efficient and unique solutions to problems. You’ll be working with some amazing talent and you'll constantly be pushed to challenge yourself and improve your skills. This starts in the interview process, where you’ll be asked to show us your skills in real-time. It’s not an easy process, but we think you’ll find it rewarding and a great preview to what working here is really like.

As a team, we’re driven by these core values:

  1. Curiosity - what can we learn today? We ask why a LOT, digging in to understand root causes so we know we’re solving the right problems.
  2. Feedback - nobody succeeds alone. We ask for feedback on everything we do; we give feedback even when we’re not asked for it. Together we become better.
  3. Success - We’re Here to Win. We need a high performing team to build a strong business. We’ll support each other in times of need and we’ll focus on the end goal & push hard for high performance in every area of the business.
  4. Setting Impossible Goals - we shoot for the moon & use here-to-there planning to get there.

We collaborate on everything. Our communication tools and our space are designed with this in mind - from physical areas to connect in comfort to Slack channels of all sorts, we enable you to reach out to those around you to make sure you have the information you need to make great decisions.

We know that Smile.io as a business is in constant evolution - the same is true of our people. We’re here to support each other in our growth, so we talk openly about our career goals, hopes & dreams. With such a diverse team of people, we know we can offer you the mentorship, tools and encouragement you need to grow.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful business. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.