Technical Analyst – Resource Management (CAPPM – Clarity Guru)

Technical Analyst – Resource Management (CAPPM – Clarity Guru)


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role:

Using CAPPM (Clarity) the Analyst, Resource Management is responsible for the facilitation of centralized workforce analysis, scheduling and forecasting for the portfolio of IT projects and service teams to ensure resource requirements are articulated, maintained and optimized. They will participate in the design and implementation of the resource allocation model and resource consumption model which provides for the management of an integrated and holistic resource pool. (internal/external and onshore/offshore)  The

Your Responsibilities

  • Ongoing reporting of crucial control reports to enable timely and accurate management decision-making.  This includes reporting on resource capacity and demand, resource forecasting to support hiring and budgeting, and workforce analysis aimed at achieving cost effectiveness of the IT workforce.  Also included is reporting to corporate Finance and HR teams to support the tracking of IT labour and associated expense.
  • Administration and configuration of Clarity PPM  to support IT department resource management and the IT portfolio of projects. This includes building and maintaining technical knowledge of the associated tools and technologies. 
  • Establishes and maintains effective working relationships with IT department team members, IT leadership and other business and IT stakeholders.
  • Effectively communicates/presents IT workforce information, decisions and changes to all impacted stakeholders.  This also includes communication and training to stakeholders of accountabilities and tool use.
  • Facilitates the sharing of information, knowledge and expertise within the IT organization through the development of innovative and insightful presentations and reports.

Your Skills and Experience

  • Degree in business, computer science, or a related discipline
  • 3 years’ experience in a Workforce Analyst / Resource Management role 
  • Superior knowledge of Resource Management domains including resource mix (internal/external and onshore/offshore), resource capacity management, flexible workload allocation, skills assessment, cost allocations, onboarding / offboarding and resource time tracking.
  • Experience and ability to administer and configure workforce management applications such as Clarity PPM / CAPPM.
  • Strong working knowledge of reporting tools such as Excel, Access, SQL, VBA, etc.
  • Knowledge of IT department processes  - Understanding of Information Technology terminology, with a focus on project and portfolio management, awareness of IT jobs and skillsets, and IT planning and financial management
  • Demonstrated ability to collaborate with others, within and outside IT, to achieve results.

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting: .

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company, Waterloo Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.