Technical Writer

Company Description:
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Job Description:


Position Summary:

As part of the Software Center of Excellence at Dematic, the Global Software Training team of technical writers is responsible for delivering compelling, informative content for our standard software products. We’re looking for a smart, innovative, experienced communicator to add to this team of experts in either Grand Rapids, Michigan or Waterloo, Ontario.

As a technical writer on the Global Software Training team, you’ll get the chance to design and develop online training and other technical information that helps Dematic employees implement and support Dematic iQ, our flagship  warehouse execution software. The content that you create will be made available in a variety of formats, including videos and other multimedia, tutorials, web sites, online help, and PDF. You’ll also have the opportunity to work closely with distributed development teams from the start of the software development process right up until the final release.

You’ll be most successful if you have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.

Key Responsibilities:

  • Build strong partnerships with software engineers, product managers, and other experts to develop technical information

  • Learn about Dematic iQ and become self-sufficient in using software with simulators and test equipment

  • Conduct needs analysis sessions for various internal and external audiences to develop a deep understanding of our users and their learning needs

  • Work on multiple scrum teams to plan and deliver learning materials for each software release

  • Use minimalist instructional design principles to develop highly effective materials

  • Design and publish multimedia, on-product help, and web-based documentation

  • Come up with innovative approaches to how we help people learn and use our software

  • Travel occasionally to other Dematic offices and customer sites (particularly in the first six months)


  • Bachelor's Degree in a relevant field, such as English, Communications, Mathematics, Engineering, or Computer Science

  • Minimum 5 years’ experience working with technical products (hardware or software)

  • Exceptional writing skills

  • Proven ability to plan and deliver work within an agile development process

  • Proficiency with content authoring, publishing, and multimedia development

  • Strong analytical and problem solving skills with a high attention to detail

  • Exceptional ability to work with cross-functional teams to build partnerships and get things done

  • Understanding of adult learning and instructional design principles

  • Experience in material handling systems or similar industry would be an asset

  • Familiarity with object oriented programming, Java, or other programming skills would be an asset

  • A good sense of humor and an ability to have fun!