Software Product Launch Manager

Company Description:
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Job Description:


Dematic has an immediate need for a Software Product Launch Manager in our Waterloo, ON, Grand Rapids, MI or New Berlin, WI office.

Job Responsibilities:

  • Responsible for managing global software product and release launches and key member of Dematic’s Software Product Management team

  • Create and execute global plans for launching of new software products or product releases focused on customer and stakeholder engagement and cross-functional team collaboration

  • Manage global software launch workstreams, providing strategic and tactical management and oversight

  • Responsible for ensuring cross functional alignment & communication, tracking toward launch milestones and overall readiness

  • Single voice of truth on launch progress and challenges providing executive and detail status updates and reports to all stakeholders

  • Advocate for all stakeholders throughout the release cycle to ensure stakeholders have support needed to succeed

  • Continued refinement of the software launch process including developing best practices and tools that drive efficient and effective cross-functional collaboration

Global Software Launch Strategy:

  • In collaboration with Product Management and key stakeholders, define software launch priorities and plans, workstreams and cross functional teams, estimates and resource assignments

  • Define and communicate roles and responsibilities for cross-functional team to ensure alignment and collaboration

  • Manage launch plans, issues, challenges, and risks including cross-functional team dependencies

  • Infuse customer and stakeholder input throughout launch to reflect and refine approach focused on continuous improvement and the customer experience

  • Conduct regular launch meetings to assess progress, issues and challenges for each workstream

  • Continually assess launch risks and mitigation strategies

  • Drive communications to all stakeholders, including senior management and workstream teams


Global Software Launch Process Management:

  • Create and refine end to end software launch processes, workstream activities and risk management

  • Develop processes and procedures for launching new software products

  • Develop and update best practices and tools to support launches

  • Leverage technologies that drive effective cross team collaboration and stakeholder engagement

  • Evaluate effective communication strategies that facilitates workstream execution and launch updates across all levels of the organization

  • Monitor and improve launch metrics, status updates and reporting



  • Business, Computer Science or Software Engineering bachelors degree