Product Designer

Product Designer

Who we are and what we do

Founded in 2011, Mappedin powers search and discovery indoors, enabling consumers to find what they’re looking for with speed and ease. Our software platform provides industry leading tools to manage dynamic indoor spatial data and offer wayfinding experiences for customer-facing applications, including a recent collaboration with Apple Maps.

Mappedin works with the ten largest malls in Canada, the largest REITs in the US, and in stores, hospitals, campuses, and airports around the world.

At Mappedin, we have a strong culture of design. We firmly believe that design plays an integral role in creating the best possible product that is used by millions of people.  Even more than that, we believe that our ongoing dedication to great design is part of how we differentiate ourselves in the market. Only by having high end design can we charge high end prices.

Who you are and what you’ll do

You are a designer who can understand the intrinsic motivation of a user while recognizing the difference between #FF5800 and #FFA500. You love the psychology of how people interact with technology and thrive on how to create a great experience.

You are aware and excited about new design concepts and love to learn. We expect you to be passionate about design that is motivated by research and data. You don’t have to know how to code, but you’ll need to be able to interact intelligently with developers who will be bringing your designs to life.

As part of the Product Strategy team and reporting to the VP, Product Strategy, you will own the  look and feel of a suite of products spanning responsive web, directories, and mobile applications:

  • Create and test design prototypes

  • Communicate designs using mockups, wireframes and written descriptions

  • Validate product designs through user research activities

  • Run user story mapping sessions and develop user journey maps

  • Build white label consumer experiences, taking into account customer branding into final design

  • Contribute to fundamental user research including user personas and ethnographic research

  • Learn and relate to Mappedin’s customers as well as your colleagues in product management

  • Collaborate with your peers in software development to help guide them towards building the most usable version of our products

You are highly interested in learning about or already have experience in:

  • Bringing SaaS products to market, spanning some or all of the spectrum of research, ideation, prototyping, aesthetic design, product validation, and iterative improvements post-launch

  • Talking to customers in a design capacity where you worked to understand business pains, find new opportunities, and build insight with end users

  • Data informed design

  • Working harmoniously with other business units (Development, Operations, Sales, Marketing, etc.) to identify problems worth solving and prioritizing solutions

  • Designing for interfaces based on user-generated content

What are some challenges?

Our design process is still immature and requires more robustness. You’ll need to figure out how to operate with ambiguity and contribute to improving how our team and process works. We’ll need your help ensuring consistency of design across products, building out libraries of components that can be reused, and creating processes and resources that help improve the efficiency of the design team.

Designing for mobile is hard. At Mappedin, we design recommended experiences for customers who will take our product and customize it to their needs; you may end up collaborating with third party design agencies as a result.

We have tried a few things that we know doesn’t work and have a good idea of where to go, but our assumptions still need to be validated. Change is hard so you’ll need to be prepared to persevere through the hard times in order to work towards a better future.

Behind the scenes

Our tool set currently includes Sketch, InVision, Adobe Creative Suite, and JIRA, but we are firm supporters in supplying whatever tools are necessary for you to produce your best work. Our final products are built using Swift/Java or HTML/CSS/JavaScript, so some familiarity with their strengths and weaknesses is an asset, but not necessary.

There’s a lot of trust here at Mappedin. We work flexible hours, have a flexible vacation policy and work to provide the hardware or office equipment you require to unleash your potential. We will do what it takes to get things done if we said we would do it. We stay curious and will always ask each other questions, rarely making assumptions. We recognize that we are all different and will challenge each other’s views and perceptions from time to time, resulting in constructive and healthy debates, but that never stops us from all eating lunch together every day. If you want to join our sports team, we have a blank bright orange jersey here waiting for your name to be printed on it.

Lastly, we have an awesome office cat who loves attention. Allergic? Don't worry, Hobbes stays on the other side of the office and won’t bother you unless you decide to work in the collaboration area there.