Community Manager - Multi-Platform Gaming Company

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Community Manager - Multi-Platform Gaming Company

 

Boom Gaming is on the lookout for a highly motivated, passionate and creative individual to join our team as our Community Manager.

 

Role

 

This is a role that requires superior multi-tasking and the successful candidate needs to be an effective brand ambassador who is “always on/always connected” and is prepared to respond quickly and effectively to address user concerns and deal proactively with community issues around the clock, 7 days a week.  

 

Responsibilities include:

  • Direct daily interaction with players and VIP members

  • Recruit and manage volunteer chat moderators

  • Create Marketing and Promotional campaigns

  • Create weekly newsletters and manage user database (via MailChimp)

  • Manage user support system (via ZenDesk)

  • Foster community engagement across social media platforms

  • Appear on-camera as Host of Youtube Live Videos

  • Write and produced Promo Videos

  • Attend community events to promote Boom to futures users and/or possible future hires

  • Create and manage social media campaigns and Facebook community sites

  • Work closely development team on launch of new gaming products

  • Provide meaningful feedback to dev teams on the community’s sentiment, concerns, and suggestions

  • Office Management (help organize internal and external company events)  

 

Skills

  • A love of gaming

  • Strong writing, spreadsheet and database skills

  • Social media guru/digital savvy

  • Solid Photoshop/Illustrator/graphics creation skills - able to create online ads and promotional graphics for internal and external use

  • Proven ability to meet deadlines and work on multiple projects simultaneously

  • Business and Marketing experience

  • Experience working directly with customers/consumers

  • Ability to maintain a positive attitude and be a passionate advocate within the Boom user community

  • Ability to maintain calm under pressure

 

Bonus Points

  • Prior experience managing online communities

  • Experience in Online Gaming and/or Social Gaming sector

  • On camera hosting and Video production experience

 

Education

  • Undergraduate degree in Marketing, Media Production or Business or equivalent industry experience

 

 

About Us

 

Boom Gaming is an innovative multi-platform social gaming company based in Kitchener, Ontario.  We are a world leader in the development of presenter led gaming content created by a team of talented game developers, software engineers, video content creators, marketers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting online game experiences to players around the world. Our leadership team have extensive international experience in the gaming, broadcast television, entertainment and technology sectors. Visit our site at www.boomgaming.com