Customer Experience Associate

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Hims is a fast-growing men’s wellness brand who believes taking care of yourself is masculine. We combine best-in-class ingredients with easy delivery to ensure the best men's wellness products are always within reach. We provide an easy, trusted and affordable access to the prescriptions, products and information men need to be well because nothing looks as good as healthy feels.

The ideal Customer Experience Associate candidate is intrigued by a small team taking on large incumbents, and is dedicated to doing everything it takes to win the trust of our customers. You’ll be working on a wide variety of tasks and projects as we continue to grow.

What You’ll Do - Function

  • Communicate with customers via phone and email regarding their orders, process, and experiences

  • Build and maintain sales and customer service processes.

  • Be the point person and around customer experience.

  • Help with other undefined but necessary tasks that pop up at a fast growing company

  • 4 weekdays and 1 weekend day / week

  • Hours will be 11am - 8pm

What You Bring - Experience

  • Entry level experience working in a high volume setting

  • Comfortable working with phones and live chat experience

  • Bonus: Start up experience

What You Have - Skill

  • Customer focused: we want to be an empathic and trusted resource for our customers

  • Strong multi-tasker: there’s a lot going on ‘round here. You should feel comfortable in an environment with competing priorities and working independently.

  • Thinking about improvement: we want you to suggest alternatives that improve the customer experience, our efficiency, etc.

  • Strong communicator: written or verbal, you have the ability to clearly articulate ideas, concepts, and support.

  • Creative problem solver: be able to listen and address customer's concerns while maintaining a positive experience for the customer

Hims is partnering with Terminal to grow and scale a team in the Canadian market.

At Terminal, we identify emerging tech hubs around the globe, and connect the top engineers with the most compelling companies. We provide complete operations and services to give companies all the benefits of a new office without any of the hassle.

We are focused on building a diverse and inclusive workforce. Terminal is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We thank all applicants for their interest.