Engineering Technical Lead

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At Talk IQ our aim is to help businesses truly understand and react to what their customers are saying. To do this, we’ve built a proprietary enterprise speech recognition (ESR) and natural language processing (NLP) capabilities to enable client facing teams to understand and act on key moments with customers, including recognizing purchase intent, handling objections, responding to competitors, pricing, building rapport, closing, implementation, troubleshooting, renewal, and more.

As Engineering Technical Lead, you will act as a team leader to bring exceptional management and technical skills to our growing team of backend developers - someone who can work directly with our CTO & Product manager, guiding the team as we scale. In this role you will challenge and grow our engineers with the individual in mind. Your primary focus is your team and the people in it, and we expect you to build a great culture with diversity as a core value. Passionate about the science of conversations, APIs, DSP, and scaling systems that support transcription & analysis of thousands of simultaneous conversations while also optimizing for security, speed, and cost (whew!)? Let’s talk!

What You’ll Do - Function

  • Oversee the entire lifecycle of the products and features from initial proof of concept and multiple iterations through to scalable, production-worthy functionality

  • Build sustainable engineering practices through, among other things, active code reviews, leading architecture discussions, guiding selection of technologies, and mentorship

  • Grow the technical expertise of your teams in areas of performance, scalability, maintainable architecture and experimentation

  • Recruit excellent new engineers to your team

  • Build and maintain process with team to manage technical debt through iteration of features

  • Want to work at a startup! This means things are going to change quickly, and you’re comfortable with that

  • Bring energy, positivity and drive to the teams you work with

  • Create change, share your voice, and help gets things done

What You Bring - Experience

  • 5+ years experience in a software engineering role

  • 2+ years experience as a lead or manager

What You Have - Skill

  • Languages: Python, C++, Clojure

  • Data: RDBMS, NoSQL, shared storage, ETLs, queuing systems, Pub/Sub, Message Buses

  • Operations: cloud providers (i.e. GCloud, AWS, etc.), Docker, orchestration systems (Kubernetes, Ansible, etc.), CI/CD Systems (Jenkins, CircleCI, etc.)

  • Also: Linux, Git, and lots of VoIP

  • Thrive when developing great people, not just great products

  • Are committed to personal and professional growth both inside and outside of the workplace, through code reviews, conferences, and exploration or new processes and technology

Talk IQ is partnering with Terminal to grow and scale in the Canadian market.

At Terminal, we identify emerging tech hubs around the globe, and connect the top engineers with the most compelling companies. We provide complete operations and services to give companies all the benefits of a new office without any of the hassle.

We are focused on building a diverse and inclusive workforce. Terminal is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We thank all applicants for their interest.