Customer Experience Manager - Application Advisor

<p><strong>Who we are:</strong></p> <p style="text-align: center;">ApplyBoard is revolutionizing the way international students apply to colleges and universities in North America.</p> <p style="text-align: center;">At ApplyBoard, it&#39;s our vision to make quality education accessible to students around the world. We are achieving this by streamlining the application process from submission to enrollment and taking care of all the details through our expertise. From our humble beginnings as a start-up company, we now have the largest user-base in the education industry.</p> <p style="text-align: center;">We are a company of young, smart and passionate professionals which works on overcoming different challenges to expand our company. We are proud to say that we are a start-up company that values diversity as illustrated by our highly diverse team with a gender-balanced workforce and over 12 languages present!</p> <p style="text-align: center;">We are looking for dedicated and talented Customer Experience Managers to join our team in making the world a better place.</p> <p><strong>Who we&#39;re looking for:</strong></p> <ul> <li> <p>Someone who thrives in a collaborative, teamwork environment</p> </li> <li> <p>Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy</p> </li> <li> <p>Ability to work in a flexible, fast-paced environment to meet multiple deadlines and implement new policies and procedures</p> </li> <li> <p>An ability to work cross-functionally to ensure information consistency and application quality</p> </li> <li> <p>Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships</p> </li> <li> <p>Excellent interpersonal skills and verbal and written communication skills</p> </li> </ul> <p><strong>What you need:</strong></p> <ul> <li> <p>1-3 years customer service experience</p> </li> <li> <p>Minimum Associates Degree (Bachelor Degree preferred)</p> </li> <li> <p>Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness</p> </li> <li> <p>Strong analytical abilities, detail-oriented and high level of accuracy</p> </li> <li> <p>Working knowledge of Google spreadsheets, Microsoft Word and Gmail</p> </li> </ul> <p><strong>Your responsibilities:</strong></p> <ul> <li> <p>Review student documents to ensure student eligibility for consideration across diverse educational backgrounds</p> </li> <li> <p>Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students</p> </li> <li> <p>Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes</p> </li> <li> <p>Empathetically communicate application outcomes to our students, whether positive or negative</p> </li> <li> <p>Assist applicants with program inquiries and requirements</p> </li> <li> <p>Provide advisement to students on alternative program options that meet their interests and educational backgrounds</p> </li> <li> <p>Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities</p> </li> <li> <p>Ensure application processes are regularly updated to ensure precision of process details</p> </li> </ul> <p>&nbsp;</p> <p style="text-align: center;">Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.</p> <p style="text-align: center;">At ApplyBoard, we understand the value of having a diverse team. That&rsquo;s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Remember that you have rights under Canadian Federal Employment Law, including<a href="http://laws-lois.justice.gc.ca/eng/acts/h-6/"> Canadian Human Rights Act</a> (CHRA).</p>