Copy of IT Project Manager

Manulife Financials’ Consumer Markets business unit is a leading provider of individual benefit programs, and insurance solutions for Canadian groups including businesses; professional, alumni and retiree associations;  financial institutions; retailers and other organizations.  An industry leader in electronic service and transactions, the Consumer Markets business unit provides a broad range of coverage including health and dental care, travel insurance, disability coverage, life and critical illness insurance, accidental death and dismemberment coverage solutions.

Consumer Markets Technology (CDT) is the IS organization supporting Manulife’s Consumer Markets business.  Through the efforts of a consistently high performing team, concepts are transformed into plans and realities every day.  We are looking for experienced, enthusiastic professionals to join our team. As an Project Manager, you will be accountable for the on-time, on-budget, high quality delivery of projects that range from $250K to $2M, spanning multiple technical platforms.  The incumbent will bring strong project delivery experience to the table in progressively responsible Technology roles, and apply their expertise to succeed in a large and complex business and technical environment.  You will lead a team which will work with our business clients to understand their requirements, and deliver solutions to meet their needs now and in the future.


  • Manage projects ensuring project deliverables are brought in on time, within budget and quality targets
  • Responsible for producing all required project management documentation such as – detailed project plans, work plans, product delivery schedules, project estimates, conversion schedules, resource plans, status reports and financials
  • Timely and efficient deployment of business solutions with adherence to Global & Div SDLC and PMO standards 
  • Support the utilization of Shared Services functions to ensure the successfully delivery of projects and initiatives; develop a Service oriented team and culture
  • Ensure adherence to change and release management standards
  • Adheres to corporate project governance standards
  • Responsible for project staff, developing, motivating, coaching, advising and managing the project team
  • Provide input into and manage the project budget
  • Effectively communicate with project sponsor and key stakeholders
  • Liaison between project team, project sponsor and business 
  • Adhere to Global Information Risk Management policies and standards
  • Manage vendor within defined contract parameters
  • Ensure adherence to quality standards
  • Ongoing management of project schedules, resources, and related financials
  • Facilitate the identification and  resolution of project issues
  • Manage project related risks
  • Lead geographically and culturally diverse cross-functional teams

Key Leadership Behaviours

  • Understand the business strategy and how technology can “enable” it
  • Drive continuous improvement (i.e. lower unit costs/improved service levels)
  • Flexible and adaptable when dealing with change 
  • Highly effective influence and negotiation skills 
  • Maintains balance of confidence and approachability


  • 5+ years of demonstrated successful Information Systems Project Delivery experience as a  Project Manager 
  • 8-10+ years of progressive experience in an Enterprise scale business applications environment 
  • 5+ years of people management experience
  • Mastery of application solutions delivery, techniques, and systems development methodologies with specific expertise and passion for business application development and relationship management
  • Demonstrated financial skills to establish controls, track resource/costs and facilitate business case development
  • Demonstrated planning, influencing, negotiating, and conflict management skills 
  • Strong organization, communication and problem-solving skills
  • Demonstrated experience managing the complexities of integrating new technologies and influencing individuals across businesses to achieve objectives 
  • Excellent communication and presentation skills with the ability to provide updates to all levels 
  • Comfortable working in a Matrix based organization
  • Preferred: CSM, PMP Certification or equivalent