Client Services Representative
- Guelph, Ontario
- Based on experience
- Job Function
- Customer Service and Technical Support, Project Management and Business Analysis
- Job Type
- Full time
- Company Size
- Scaling (20-499)
About the Role
The Client Services Representative (CSR) is an ambidextrous ninja who works mainly with sales and product development and has the ability to demonstrate our full product suite to prospective clients while influencing the decision to develop the next wave of features and upgrades. This person will travel at least 50% of the time across North America, working hand in hand with sales to land complex deals, visiting clients to coordinate product integrations, and presenting at trade shows and conferences. Areas of expertise include: Business Analysis, Data Migration, Application Configuration, Training, Remote Support, and Project Management. Superior communication skills are required along with the ability to work independently and part of a larger team.
Analyze business opportunities, uncover gaps in the client’s business process where our products can provide demonstrable value
Design, document and articulate client requests for application customization
Demonstrate all products and features in person or online while tailoring each demo to respond to the challenges of different clients
Help troubleshoot any client issue and communicate feedback to the product team for upgrades and new features
Develop training programs for clients as well as for internal use within the team
Plan, execute and test application migration projects
International travel will be required, with main travel within North America
Because this is a key hire for the organization, we are looking for someone unique and special – who will help bring in new customers to FleetLogic, and ensure that they are delighted with our technology. Below are some qualifications and characteristics we are looking for:
You have at least 2-4 years of experience and success in technical pre-sales, account management, and/or client services in the technology industry, or equivalent education.
You are foremost a people person. You love interacting with people – and people love interacting with you.
You are someone with a curiosity to learn. When something has always been done a certain way, you wonder why nobody has begun to do it differently
You are someone who refuses to believe “no, we can’t do that” is an acceptable answer to a question, and inspire eye rolling from to how much you ask the question “why not” of your colleagues
You are seeking a highly collaborative and team-oriented culture. You go out of your way to help your colleagues, in the effort to help them and the organization as a whole.
You have technical expertise and are looking to join a different kind of company that values people, has a positive culture, and one where you can make a tangible difference. You might not have a background in the asset management or rental industry – but you are curious to learn more.
You believe that information and data is essential to helping you better identify potential customers, and better building relationships with existing ones.
You are highly entrepreneurial and thrive in a fast-paced environment with minimal guidance. You embrace the unknown, thrive in ambiguity, and aren’t too nervous when you don’t have all the details. But you like some direction.
You’re looking for a competitive salary, commission incentive, comprehensive benefits, financial opportunity to participate in the success of the company, a positive work environment, and an opportunity to make an impact.
You are located in Guelph, Ontario. Remote applicants need not apply.
FleetLogic is building a technology-driven company to better service the hundreds of thousands of construction contractors and field service businesses around the world. Our mission is to provide a seamless combination of technology built on a unique platform that delight and empower our customers to help build a better world.
We are a rapidly growing company consisting of a group of bright and passionate folks who are looking to dramatically change and improve the nature of the construction and field service industry. We pride ourselves on thinking and acting differently. We believe we are building something special, and think this is a special opportunity to join a fantastic company.
FleetLogic provides equal employment opportunities (EEO) to all applicants and does not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, marital status, political affiliation, sexual orientation, genetic information, gender identity, gender expression or on other bases prohibited by law.