Copy of Director of Customer Solutions

Type of Position: Full Time – Permanent

Location: Waterloo, ON

Education Requirement: University Degree

Experience Requirement: Minimum of 5 years technical product management and/or program management plus a minimum of 2 years team management


Role Summary

OCTOPUZ is looking for an experienced individual who will be responsible for understanding our market and defining OCTOPUZ’s solutions roadmap, then collaboratively building a product delivery plan. This individual will also manage the Application Engineering team to deliver training and custom solutions to end customers or resellers across the globe.

This leader will obsess about maximizing the value delivered to our customers and will be passionate about our customer’s user experience with OCTOPUZ’ offline programming and simulation software for industrial robotic applications. This individual will understand that connecting with customers to understand their pains is critical to defining a strong solution offer and will feel comfortable giving direction to our development team to realize OCTOPUZ’s vision for the future.

This leader will possess a mindset that is compatible with a stable start-up environment. As a result, this individual will be comfortable working within constraints and will help further scale the company’s success in the market.


Role Specifics

As Director of Customer Solutions you will:

  1. Provide leadership and focus in consolidating customer, market and partner needs/trends, defining OCTOPUZ’s product/solution roadmap, and ensuring successful launch and delivery of market leading products/solutions for offline programming to the robotics industry
  2. Work with sales to maximize OCTOPUZ’s revenue impact in-life
  3. Work with sales and finance to define OCTOPUZ’s pricing
  4. Work with development leadership and project management to prioritize, plan and deliver the roadmap
  5. Work with marketing to develop impactful messages and sales tools
  6. Regularly assess the competitive landscape

You will also manage and coach a team of talented Applications Engineers who:

  1. Provide technical expertise for customer demonstrations that provide pre-sale support
  2. Create custom solutions for end customers in specific industry application areas
  3. Provide training and installation support to end customers
  4. Provide training to reseller and integrator partners across the globe
  5. Manage the “robot room” to provide hands-on training and testing opportunities for customers and partners as well as providing an in-house validation capability for new releases or custom developments
  6. Conduct technical benchmarking of competitive solutions


Mandatory Requirements

  1. 5 + years’ experience in technical product management and/or program management
  2. 2 + years’ team leadership experience
  3. University Degree in a relevant technical or business discipline
  4. Proven ability to define a roadmap and successfully launch products to market to meet revenue and profitability targets
  5. Demonstrated ability to effectively manage and develop employees working with numerous external and internal stakeholders
  6. Experience interacting with leaders in technology, sales and finance
  7. Self-motivated, fast-learning, team player able to establish product management thinking in a start-up environment
  8. Excellent written, listening and oral communication skills.
  9. Able to travel occasionally outside of Canada


Nice to Have Requirements

  1. Robotic applications knowledge such as welding, machining and painting
  2. Experience with 6-axis industrial robot interfacing, or direct experience with brands such as Kuka, Fanuc, ABB, Yaskawa, Motoman or similar
  3. Experience completing  customer training and installations