Technical Support Specialist
We’re looking for a Technical Support Specialist to take Fiix's explosive growth to a whole new level. Reporting into the Director, Client Services, you will be our fearless, customer-facing product expert. Supporting customers on product functionality, guiding them through their unique support concerns, and supporting them every step of the way until they're CMMS all-stars will be your mission in life.
Fiix has a big goal – to change how we maintain our world. Sounds lofty right? Our mission is to turn an antiquated industry on its head with our cutting edge cloud platform and we’re off to a great start. Teams that are part of the world’s most well known brands (like Kraft Heinz, Hyundai, and MolsonCoors) manage their maintenance activities and achieve greater results with Fiix. But we’re not stopping there. Our team is growing in leaps and bounds and we’re conquering new challenges every day. We’re looking for big thinkers with small egos to join us on our mission to change how we maintain our world. We’d love your help.
Why we do it.
We’re a team of market disrupting, like-minded individuals. We all do things our own way, but we come together each and every day to create and deliver the long awaited answer to an antiquated industry – and we have a lot of fun while we’re at it.
What are we looking for?
Simply put, the best technical support specialist on the planet.
You'll have a bachelors degree or diploma from a recognizable post secondary institution with experience in software technical support, preferably with a focus on EAM (enterprise asset management), CMMS (computerized maintenance management software), or B2B SaaS solutions.
You have a strong mechanical background. Trouble shooting application issues and determining effective solutions for our customers is something you can do in your sleep.
You'll be our subject matter expert and will help ensure our customers are successful by creating easy-to-use training and support materials.
Empowering customers to get the most out of our products by developing and sharing best practices to increase customer ROI is what you do best.
You love the idea of making customers successful through awesome customer support, training, and best practices sharing.
You have a deep understanding of how to quickly develop relationships with customers.
Your customer facing skills, both internally and externally, are impeccable.
You're organized, you love the details, and you're focused on delivering the highest quality technical support.
Solving problems, figuring out how things work, and identifying patterns and trends all come natural to you.
You're a highly motivated, driven, self-starting individual who knows how to hit the ground running with minimal supervision.
You love the idea of cross-collaboration with the product development team to share customer feedback and ideas around product improvements.
The ability to write SQL queries will put you ahead of the pack.