Junior Help Desk Support Consultant

Provision of prompt and effective problem-solving and troubleshooting contracted clients through centralized Help Desk when notifications of irregularities, system failures or dysfunctions occur.

You will:

  • Provide 1st level support by responding to customer inquiries via phone calls, emails and on-line real time tickets
  • Install, configure and upgrade operating systems and software, using "Best Practices" standards
  • Troubleshoot and solve hardware and software problems
  • Use initiative and independent judgment within established contractual agreements guidelines and procedures
  • Organize own work, set priorities and meet critical time deadlines
  • Clearly communicate to all levels of customer staff and management in a professional and structured fashion.
  • Effectively work with all levels of technology users and leadership.
  • Work independently, follow instructions with minimal supervision and take initiative.
  • Set own priorities while maintaining flexibility.
  • Provide on-call after-hour support when needed

You have:

  • Creativity
  • Technical knowledge
  • Keen attention to detail
  • Time management skills
  • Excellent communication skills
  • Experience working with ticketing systems

You also have:

  • 1-2 years of work experience 
  • Post-Secondary Diploma, Computer Systems Technology OR Post-Secondary Degree, Computer Science
  • Expertise in Windows, Microsoft Office, Microsoft Exchange, Microsoft Active Directory;
  • Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems;
  • Techniques for explaining technical concepts and procedures to non-technical users.

 Your Hours:

8:30 a.m. to 5:00 p.m., Monday to Friday.

We thank you for your interest; however, only those selected for an interview will be contacted.