Intermediate to Senior Client Support Technician

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We are currently seeking a talented Intermediate to Senior Client Support Technician who will be responsible for prompt and effective problem-solving and troubleshooting contracted clients through centralized Help Desk when notifications of irregularities, system failures or dysfunctions occur through to their execution and completion.

You Will:

  • Provide support to clients via phone, email, and on-line submitted tickets
  • Work as a key team member on deploying managed services (mService) as guided by corporate standards and client contracts; this includes servers, network infrastructure, monitoring, reporting, and systems conversions
  • Make your expertise available to support the efforts sales and marketing colleagues on occasion to assist in job specifications/closing sales
  • Assist in the consultative sales process to close customer sales
  • Install, configure and upgrade operating systems and software, using “Best Practices” standards
  • Install, configure, assemble and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware; LANs and WANs
  • Troubleshoot and solve hardware and software problems;
  • Use initiative and independent judgment within established contractual agreements guidelines and procedures
  • Communicate effectively with customers, co-workers, representatives of public and private organizations and others to exchange or convey information
  • Support the Technical Services Unit and Professional Support Group(PSG) projects as needed
  • Support mServices contract for internal systems
  • Scope, recommend and install ‘PSA’ systems and core business systems

You Have:

  • Creativity
  • 3-5 years of work experience
  • Some experience in Project Management 
  • Post-Secondary Diploma, Computer Systems Technology OR Post-Secondary Degree, Computer Science
  • Experience with computer hardware, software and peripherals such as servers, workstations, thin clients, monitors, cables, network systems, printers, routers, modems, and managed switches
  • Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals
  • Principles, practices, hardware and software related to the establishment and maintenance of LANs and WANs
  • Techniques for explaining technical concepts and procedures to non-technical users.
  • Working knowledge of General networking (DHCP, DNS, Routing, NAT, firewalling, VLANs, etc)
  • General Unix skills (Linux, primarily)
  • Working knowledge of Windows networking (Active Directory, Group Policy, file sharing/migration, licensing services, RDP)
  • Virtualization infrastructures: VMWare, XenServer, Linux KVM, Hyper-V
  • Organization Skills
  • An interest in using technology creatively to accelerate business

Your Hours:

8:30 a.m. to 5:00 p.m., Monday to Friday.

We thank you for your interest; however, only those selected for an interview will be contacted.