Senior Network Analyst and Client Support Consultant

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We are currently seeking a talented, resourceful, and confident candidate to join our team as a Senior Network Analyst and Client Support Consultant. The ideal candidate is detail-orientated, self-motivated and thrives in a fast-paced atmosphere. Be a team player and able to project a strong professional demeanor. Must possess exceptional written and oral communication skills and can deliver against objectives and timelines.

You will:

  • Provide support to clients via phone, email, and on-line submitted tickets
  • Work as a key team member on deploying managed services (mServices) as guided by corporate standards and client contracts; this includes servers, network infrastructure, monitoring, reporting, and systems conversions
  • Make your expertise available to support the efforts sales and marketing colleagues on occasion to assist in job specifications/closing sales
  • Assist in the consultative sales process to close customer sales
  • Install, configure and upgrade operating systems and software, using “Best Practices” standards
  • Install, configure, assemble and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware; LANs and WANs
  • Troubleshoot and solve hardware and software problems;
  • Use initiative and independent judgment within established contractual agreements guidelines and procedures
  • Communicate effectively with customers, co-workers, representatives of public and private organizations and others to exchange or convey information
  • Support the Technical Services Unit and PSG projects as needed
  • Support mServices contract for internal systems
  • Scope, recommend and install ‘PSA’ systems and core business systems
  • Provide on-call after-hour support and onsite support as needed

You Have:

  • An interest in using technology creatively to accelerate business
  • 5+ years of work experience
  • 2+ years experience in Project Management or similar
  • Post-Secondary Diploma, Computer Systems Technology OR Post-Secondary Degree, Computer Science
  • Experience with computer hardware, software and peripherals such as servers, workstations, thin clients, monitors, cables, network systems, printers, routers, modems, and managed switches
  • Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals
  • Principles, practices, hardware and software related to the establishment and maintenance of LANs and WANs
  • Techniques for explaining technical concepts and procedures to non-technical users.
  • Working knowledge of general networking (DHCP, DNS, Routing, NAT, firewalling, VLANs, etc)
  • General Unix skills (Linux, primarily)
  • Working knowledge of Windows networking (Active Directory, Group Policy, file sharing/migration, licensing services, RDP)
  • Virtualization infrastructures: VMWare, XenServer, Linux KVM, Hyper-V
  • Organization Skills
  • VoIP - basic SIP and QoS knowledge an asset

Ready to join our team? Here is why.

  • We offer a wide range of competitive group benefits such as Health & Dental, Vision, Life, AD&D and Long-Term Disability. Health spending account for health-related expenses over and above the regular group benefits
  • Tuition for on-going education
  • We value work life balance and offer a causal and fun environment
  • Competitive salary, paid vacation and paid flex days
  • Summer BBQs on our rooftop patio
  • Convenient location with free parking
  • Take a break from the screens and relax on the massage chair or our game room
  • Not to mention the opportunity to work in a highly talented and winning team!

At Pund-IT, we not only work hard, but play just as hard, come join us.

While we appreciate your interest, please note that only qualified candidates will be contacted.