Technical Writer

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Location:  Kitchener-Waterloo, Canada

Arctic Wolf Networks is looking for a talented Technical Writer to help us revolutionize network security. We’re experiencing massive growth in the red-hot security sector. We are one of Canada’s highest valued startups and we’re just getting started. Arctic Wolf is well-funded and led by a Silicon Valley founder with a proven track record and we offer competitive compensation. It is an exciting time to join us on this adventure! 

ABOUT YOU: 

  • 5yrs experience in technical writing of software documentation
  • Ability to deliver high quality documentation in an agile environment
  • Adaptable and able to work in fast paced environment
  • Ability to communicate clearly and effectively
  • Ability to seek out additional information, when the detail is lacking to proceed with documentation
  • A comfort level with working on a whole bunch of different things at once
  • Strong attention to detail
  • Ability to quickly grasp complex technical concepts and create documentation targeted to the intended audience

RESPONSIBILITIES: 

  • Work with internal teams to obtain an in-depth understanding of the service and the documentation requirements
  • Research, write, edit complex technical data and processes
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Create, maintain and update user guides, procedures, specifications and other documents
  • Compile, organize and write online help files to support internal delivery teams, partners and end-users
  • Evaluate and recommend revisions to standards and guidelines
  • Provide writing, editing and design support to other team members
  • Plan, develop, organize, write and edit partner facing knowledge base articles.
  • Analyze current partner facing knowledge base content and make improvements as necessary.
  • Define engineering documentation and knowledge base style guides.
  • Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary.
  • Creates, adapts, and follows project schedules and deadlines.
  • Manage documentation requirements and revisions in an Agile environment.

ABOUT US: 

  • Believe in being lean - we constantly Build, Measure, and Learn in all aspect of our business 
  • Customer centric; we will be successful when we delight our customers 
  • Provide compelling compensation packages - benefits, competitive pay, and excellent equity 
  • R&D office in Waterloo 

If you are ready for a challenge, come work at Arctic Wolf Networks, make a difference, and be part of our success!