Customer Success Advisor Extraordinaire

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As a Customer Success Advisor at PicThrive you will talk directly with customers, engaging with them beyond a simple hello. Our growing customer base needs advocates like you to champion their needs and ensure their success. We’re on an exciting trajectory and we want you to join the adventure!

We are looking for someone who enjoys talking to and helping customers with all their needs, be it technical, social, or just catching up. Someone who is not afraid of substantially improving customers’ lives, businesses, and revenue. We want a self-motivated individual who wants to join a small team and have a material impact on our processes and organization as a whole. We constantly strive to have a team environment where constructive feedback, learning, and openness drive greater experiences for our customers.

The PicThrive team is built around two core Principles that reflect in everything we do:

Find a Better Way - We are always striving to research new ways, test them, and then iterate on what we learned. We have no room for “just following the status quo”.  

Be Awesome - We bring our passion to everything we do. Going above and beyond for customers and fellow team members.

 

What you will do

  • Speak with our customers (Tour & Activity operators) to help them be successful.

  • Share your product expertise and industry insights by giving advice and direct 1-on-1 training.

  • Directly manage customer accounts, grow our relationship and build trust by providing timely value.

  • Be the voice of our customers, advocate their interests, remove their pain points and make sure PicThrive is working hard for them.

  • Collaboratively build and continuously improve our internal and external processes and documentation.

  • Work as a team to bring solutions to our partners around the globe for their most pressing, time-sensitive issues.

Required

  • Positive attitude with a passion to learn and drive improvements, especially in areas of weakness.

  • Ability to connect emotionally with customers, empathize with them and creatively find solutions.

  • Highly organized and efficient at managing multiple priorities and deadlines.

  • Exceptional communication skills, both verbal and written.

  • Committed team player with a focus on doing what's best for the team and helping the team achieve its goals.

Nice to have

  • Previous customer relationship management or sales experience.

  • Worked in a startup environment before.

  • Very tech-savvy and a love of learning new tech

 

Benefits

PicThrive is still an early-stage startup, and as such we are constantly evolving. We put a high emphasis on developing our Team Members. We focus on coaching to help you realize your potential, achieve your goals, and pursue your dreams. As we grow, so will you.

We enjoy weekly beer Friday's as a Team while we reflect on the successes and highlights of the week. We provide our team with flexible hours to help achieve their goals and those of our customers. We also offer competitive wages, health benefits, and so much more! Unlike other startups in the area, we ensure the Team knows what's going on in the company, what initiatives are being driven, and how you have a direct impact on our success. We succeed and fail as a Team.

We are surrounded by bright, curious and independent team members. We play hard and work harder. We are passionate people, especially about travel (we are in the fun business after all), the environment (1% for the Planet members), and giving back to our communities. You can find us playing cards, video games, throwing axes, or even flexing our vocal chops at karaoke night. 

Think this sounds like a place you can let your freak flag fly? Come meet us- we won’t disappoint!