Technical Support Specialist

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Role Summary:

The Technical Support Specialist is a multi-tier customer support position for people with strong problem-solving skills and who love providing excellent information and solutions for customers that use our software.

This is a Technical role and will require building a solid technical understanding of Software Implementation in a Clinical/Hospital environment. Prior applicable experience isn't required; but is an asset.

This role is perfect for someone who thrives on working with customers to solve technical problems. Requires excellent communication skills, and comfort working in a fast-paced, rapidly growing environment.

Enthusiasm, flexibility and a commitment to quality and customer service are essential to be successful in this role.

Responsibilities:

  • Coordinate and collaborate with users and I.T. teams to troubleshoot and resolve technical issues related to our software applications.
  • Working knowledge of network and server operating systems
  • Ability to communicate and work with cross-functional teams including clinical, implementation, sales and engineering.
  • Ability to communicate technical issues to non-technical customers.
  • Assist in the establishment of procedural documentation for technology resolutions and procedures.
  • Answers queries and resolve issues with software applications and escalate or close tickets as necessary.
  • Maintains the customer complaints/issues database and tracking system. Ensuring that items are correctly recorded and classified for analysis and decision-making.
  • Record Customer suggestions and feature requests to share with product team

Qualifications:

  • Junior to Intermediate level (~1-5 years experience). Open to new or recent College / University graduates with strong technical computing skills, a positive customer-focused attitude along with an aptitude and desire to learn.
  • Superior written and verbal communication skills
  • Strong time management and organizational skills
  • Robust technical computing skills
  • Proactive, Analytical and able to problem solve
  • Exhibits professional conduct internally and externally with customers

Ability to:

  • Effectively execute assigned tasks with limited instruction, providing task status and seeking help when needed.
  • Work well in a fast-paced start-up environment with a hands-on attitude.
  • Be open-minded to react to change with agility, with an entrepreneur mindset
  • Not be afraid to take on appropriate initiatives
  • Be an autonomous learner and have a passion for software
  • Be approachable, honest and a positive team player

How to apply: email: hr@clientoutlook.com.