QUALITY CONTROL ANALYST - BILINGUAL
Responsible to the Quality Control Analyst Lead to improve the French language quality of item descriptions provided to the French speaking Dealers and Customers by identifying problem translations and working with suppliers/translators to resolve issues.
Ensure quality French for all extended item descriptions in Home’s product offering.
Review and provide feedback to suppliers who provide improper French extended descriptions. Assist with follow up to suppliers to ensure translations are corrected in a timely manner.
Maintain the French language “glossary of terms” to be used consistently throughout Home’s item descriptions.
Work with Home’s approved translation sources to improve translation consistency and quality of item descriptions.
Participate in Spring and Fall Markets by representing and answering Dealer questions regarding item descriptions.
Assist with recovering any translation costs from suppliers, if required.
Other duties as assigned by the Quality Control Analyst Lead.
Bilingual in both French and English is required. Strong communication skills including French grammar.
College/University diploma or degree in Business preferred.
Ability to recognize when a translation problem exists, while following proper channels in order to solve the issue.
Knowledge of French terminology used in the Hardware/Building Materials industry.
Ability to work independently and within a team environment.
Consistently apply business rules through strong attention to detail.
Proficient with Microsoft Word and Excel.
Strong problem-solving skills with the ability to act on solutions. Understand and apply conflict management practices through “win/win” solutions.