Director of Product Management

Athena Software is a leading global provider of SaaS Case Management and Client Information solutions for diverse health and social service organizations in 15 countries around the world. We are a passionate, customer-centric scale-up based in Waterloo, Ontario entering our 18th year of business on a trajectory to double in size and reach.

Building on years of steady success with a growing global client base, we are implementing an ambitious new sales and marketing strategy; it is the key driver of our company-wide strategic reorganization and focus.

We are seeking talented, energetic and passionate individuals who want to help deliver on Athena’s mission to be a key enabler of social impact for organizations working to improve the lives of individuals, families and communities around the world.

What You’ll Do

  • Drive product direction, product plans/roadmaps, product evolution and product lifecycle in line with corporate strategic direction and annual strategic initiatives
  • Analyze proposed product requirements and product development programs
  • Establish value proposition and go-to-market (GTM) plan, prepare business cases and return-on-investment analyses; manage the P&L of the product line
  • Produce product requirement documents (PRD) including use cases and user stories based on the findings 
  • Gather, validate, and evaluate product/market requirements through market and customer research, competitive and product research
  • Identify, develop, and manage contractual, technical, and consulting relationships with strategic partners and providers
  • Prioritize product backlog and manage inflow of requests and communications with internal teams 
  • Lead product/investment plan to ensure a competitive market offer, balancing priorities across end-using customers, internal and external development teams and market opportunity 
  • Understand feature/timeline trade-off and drive towards resolution including user interface decisions and other product related issues 
  • Ensure consistent delivery of user- centric experiences developed with measurable goals, grounded in needs, supported by data, in an iterative fashion
  • Build consensus, and coordinate product schedules with a team of engineers; facilitate communication and work collaboratively throughout the development process between a variety of internal teams
  • Execute the role of product owner in release process and ensure rigour in release criteria definition and enforcement
  • Work with a cross-functional internal to gather customer feedback and ensure smooth and successful launches 
  • Integrate usability studies into platform requirements to deliver brilliant user experience and developer experience, making sure the products meet and exceeds market demand
  • Provide source data for communication with internal users and user community groups
  • Articulate new product features and benefits to internal groups, including marketing and sales
  • Generate Product marketing material for communicating product value to potential customers
  • Ensure product development processes adhere to Agile (or similar) principles and align with company resource planning and allocation efforts
  • Participate in continuous improvement of Agile and Lean practices by participating in retrospectives and contributing to design and deployment of new and improved processes, practices, and tools

Supervisory duties:

  • Completes operational requirements by scheduling and assigning employees; following up on work results
  • Lead a team of product management and partner with engineering professionals in the development of both strategic and tactical deliverables, and manage the team, a budget, and associated resources toward those ends
  • Assist in the assignment and management of a large cross-functional team to deliver product development results, leading through influence and by example

Desired Skills and Experiences:

  • Understanding of the social and human services market and vendor landscape to clearly define and position the Penelope product and related modules offering
  • Excellent interpersonal and leadership skills
  • Experience in development of product strategy, execution and delivery of roadmap
  • Experience developing business cases 
  • Experience in full stack product management and project management 
  • Experience in management of a product team 
  • Exceptional verbal and written communication and presentation skills 
  • Results-oriented with strong collaboration, negotiation and decision-making capabilities
  • Familiarity with tools such as Salesforce, JIRA, Aha, Confluence
  • Driving, planning, and interpreting both qualitative and quantitative research
  • Experience building cross-functional business relationships, gathering user requirements, translating requirements to technical specifications / user stories
  • Experience creating and contributing to a software product road-map, evangelizing the product vision, and grooming a back-log
  • Proven competency with agile processes, defining stories that are ready-for-engineering
  • Experience with defining, designing, implementing, and managing various product management and development methodologies
  • Experience with Pragmatic Marketing Framework
  • Hands on design experience with enterprise B2B SaaS applications for both technical and business users
  • Experience defining technical product features; from inception to execution
  • MBA, Computer Science and/or related degree

Does this sound like you? If so, please apply with Resume and Cover Letter to the link provided.

Athena Software provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 866.806.6014 x312 and/or human.resources [AT]