Interface Analyst

COMPANY PROFILE

CellTrak is a team of highly focused and passionate healthcare and technology experts who have invested years solving the problem of delivering health care and related services in homes and community care settings by a distributed workforce. Since its founding and first client use of the solution in 2006 CellTrak has delivered a complete, integrated software-as-a-service solution that facilitates care delivery and real-time field force management; automates data collection; and provides information for business and care optimization to agencies who no longer want to work with self-reported information and paper processes. This includes apps for all types of caregivers that run on the leading mobile devices; portals for efficient, coordinated care delivery by a distributed workforce; interfaces to EHRs and back office systems; and services to support adoption and optimization. During this period, the team has developed the company name into a brand that is respected, appreciated and has become the industry standard. CellTrak’s solution solves major problems for the home health care, hospice and community care segments in the US, Canada and the UK.

 

THE ROLE DEFINED

  • Serve as the primary contact for customers and EHR partners to interface with CellTrak
  • Ensure that interfaces established during implementation will support the customers’ business goals
  • Internal and external interface Subject Matter Expert supporting the Sales and Customer Success teams
  • Work in collaboration with Customer Success to meet project timelines for customer engagements
  • Perform project management responsibilities for partner engagements
  • Translate product strategy into detailed requirements
  • Work directly with customers and partners as needed to gather and validate requirements
  • Work in collaboration with CSM to meet project timelines for customer engagements
  • Perform project management responsibilities for partner engagements
  • Work directly with partners to support testing efforts
  • Create user stories and drive them through the elaboration, design, and estimation to prepare them for release planning
  • Familiarity with GIVEN-WHEN-THEN formula for writing user acceptance criteria
  • Groom the product backlog, keeping it current and complete
  • Create product documentation to communicate value and function
  • Some travel required

DESIRED EXPERIENCE AND SKILLS

  • Bachelor's degree or diploma in business and or systems
  • 5+ years of experience in a technology organization
  • Experience with APIs, extra points for health care interoperability
  • Strong analytical and project management skills
  • Experience eliciting detailed requirements.
  • Excellent writing, editing and proofreading skills
  • Knowledge of software development methodologies and lifecycles
  • Knowledge of B2B SAAS models
  • Ability to work well with staff at all levels throughout the organization
  • Ability to thrive and show flexibility in a constantly changing, competitive environment, with many simultaneous high priorities

 PREFERRED QUALIFICATIONS

  • Knowledge of or experience with home and community care
  • Interoperability workflow knowledge
  • Experience with the Atlassian suite of products including Jira and Confluence
  • Experience with Agile methodology in product design, planning and development

CellTrak is an equal opportunity employer.

Job offer is contingent on a successful background check.