Bilingual Account Representative

HOURS:       Varied with Extensive travel


Responsible to the Customer Development Manager for delivering software training for Retail Applications products to store staff. This position is instrumental in ensuring that users are optimizing the software and its capabilities to support best practices and efficiencies at store level.

Establish expert-level knowledge of Retail Application products and how the software is used in the field.

Provide a high level of customer service and value to our Dealer/Owners and their staff.

Conduct pre-training planning, including training plan creation and communicating arrangements with Dealer/Owners.

Deliver comprehensive training sessions tailored to each individual store.

Install and setup hardware in stores.

Assist with the development and creation of training programs.

Present product demonstrations for Dealer/Owners and store staff.

Manage multiple projects from the planning stage through on-site deployment.

Establish strong working relationships with store staff members to identify, prioritize, and engage areas of concern and opportunities to maximize software features and capabilities.



Previous experience with adult learning or training.

Post-secondary education related to business and/or accounting or relevant experience.

Excellent written and verbal communication skills in both English and French.

Proven self-starter and excellent team player.  Demonstrated ability to manage multiple projects with strong focus on results.

Excellent organizational and time-management skills, able to prioritize work to meet deadlines.

Ability and willingness to travel extensively throughout Canada. Must have a valid Driver’s License.

Experience with Home Hardware Stores operations and retail environment is preferred.

Experience with Microsoft products including NAV, CRM, and Office is beneficial.

Familiarity with general IT networking hardware and practices is considered an asset.