Software Application Support Analyst / Customer Service
- RouteOptix Management Systems Inc.
- Office Building in Kitchener
- To be negotiated based on experience
- Job Function
- Customer Service and Technical Support
- Job Type
- Full time
RouteOptix software serves a number of vertical markets within the waste management sector and provides a customer management, routing, mapping, production reporting, billing &amp; AR software including integration to Android devices.This crucial role will provide comprehensive support to users in the day to day operations of several integrated applications. Working in this fast-paced environment will require the successful applicant to exude strong interpersonal skills, strategic problem-solving abilities and accomplished team work skills.&nbsp; Troubleshooting and triage for may include data fixes, user training and/or minor configuration changes; plan, conduct and support qualification testing; application set-up, configuration, upgrades, fixes and performance management; developing and maintaining written instructional materials (procedures, user help guides, etc) and documentation to facilitate user information; provide rotating on-call services. &nbsp;Candidate must be able to communicate effectively with customers.&nbsp; Essential for candidate to have the ability to think outside the box to troubleshoot a wide range of technical and environment related support issues; ability to function as an integral member of a team within strict deadline or time constraints with multiple and sometimes shifting priorities and ability to take initiative.&nbsp; Excellent written and oral communication skills.&nbsp;Proven ability to perform successfully under limited supervision. Quick learner who can come up in a very short period of time working with intermediate/complex systems and technologies. As you will be supporting software, it is preferable for candidate to have experience working with a software product.&nbsp; If you are a go-getter who likes a fast-paced environment where results count and wants the stability of being part of a growing organization and the flexibility this position brings, RouteOptix is right for you!